[Resolved]  Sony India — Complaint against Sony Service Centre

Address:

New Delhi, Delhi

Sir/Madam, I have made a number of complaints for my faulty handset- Sony Xperia Z but unfortunately, I have not been satisfied with the service as the same problem persists even after submitting my phone for three times at the Sony authorized service centre in Rohini, Delhi. The phone is having a problem of both mike and speaker wherein the incoming voice is too loud and outgoing voice is too low to hear. Despite of changing the hardware of my phone as said by service centre staff, the phone is still having the same problem. Being a grieved consumer, I would like to request the authority to take strict and immediate action and replace my faulty phone with the new handset. For your information, my case started on 4th October, 2014 and is not resolved till date and the phone is submitted for the third time on 6th December, 2014. Details: Mobile Number:- [protected] Model Number:- Sony Xperia Z (C6602) IMEI No:- [protected] Last Ticket ID: [protected] (as on 6th Dec, 2014) Hoping for the soon and positive reply. Regards Bhavisha Sehgal