Sony India — Complaint

Address:

Kolkata, West Bengal

Dear Sir, My Sony Bravia TV went out of order in the last week of March 2015. I contacted the[protected] who gave the contact of Neosa Electronics. One person came after two days and cleaned something inside. The picture was coming, but said if it doesn't come then take the set to Neosa, Kolkata. I am 67 years old with no help. I took it to Neosa on 11-04-15 with great difficulty myself, carrying such a heavy weight. One person checked and said my TV was alright and nothing was wrong. So I too it back home. When I connected it, I found the same problem. I called the call centre[protected] who gave complaint number 24910656 dated 11-04-15. After repeated complaint to Neosa, the set was collected by Neosa on 16-04-15. Repeated phone calls to Neosa has not yielded any result. The standard reply is "IT IS UINDER REPAIR" Does Sony India have any control over such irresponsible dealers/service providers? Or customers are left in the lurch like this.
I again called Sony Call Centre[protected] today and spoke to one Rahul Sharma who has no service orientation whatsoever. He is not even bothered to resolve an issue.
Prof. Ram N. Koner
[protected]