[Resolved]  Sony India — COMPLAINT NO. 21230595 DT 01.10.14

Address:

Kangra, Himachal Pradesh

I regret to inform you that I bought a Sony TV having model no. KDL-32W600A recently but within 15 days of its installation I was facing some display problem in this. I lodged a complaint no. 21230595 dated 01.10.2014. Your service engineer visited and reported some problem in its panel. Panel was replaced on 10.10.2014 but the problem was not resolved. Then I called you customer care on 12.10.2014 and your representative over there said that he is registering my request for quality check and a call will come from your end within 3 days but I have not yet received any call from you till date. If even after this, I sent email dated 22.10.2014 & 25.10.2014 regarding the same problem to your customer care email Id but till date I have not received any response from you. My complaint has not yet been resolved ever after a month have passed. I am very much unsatisfied with your services. I request to replace the TV. Hope you will take my complaint seriously and will respond soon otherwise I will surely go to consumer court and will not leave you people. I will never suggest anyone to buy any product of Sony as you people are not able to deliver satisfactory services to your customers.