| Address: | Chennai, Tamil Nadu |
Sir/Madam,
We have purchased the above TV from Sony Centre Annanagar, in 6-4-2010. For the past two months in the screen there is horizontal rough patch developing. We can actually feel the rough patch by touching the screen. It is slowly developing fully over the screen. We are not able to see the picture clearly.
In this regard we made a complaint through customer care and they have alloted CLARITY SERVICES, Shanthi Colony Annanagar, Chennai-40. One technical man came to attend the fault on[protected] and they have given work order number as 20594922. That technician told that it is a manufacturing defect. He has taken the photograph of the TV and photo copy of our bill. Till date they have not responded and their contact numbers could not be contacted. This is highly irregular. So we want this defect to be replaced free of cost.
In this context how can we recommend others to buy sony products, as well as our TV is just 4years old. We want to respond to this complaint immediately.
Thanking You
Dr.S.Saravana Bava M.B.B.S. D.O.,
44, AK Block,
Annanagar,
Chennai-600040
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