Sony India — complaint related to service

Address:

Indore, Madhya Pradesh

Sir, This is abhishek dhuriya from indore(m.p.) In my last mail i have mentioned some issues related to my gadgets which is xperia z1 which i have purchased on 7 jan 2014 n within two month i experienced problem in camera of my gadget xperia z1 so i went to ur service centre and after many trouble they replaced my xperia z1 and gave me new xperia z1 in june 2014 but after using it for two months again im experiencing trouble in my new replaced xperia z1 (problem:over heating, n mis calibration of device when heating..mis function screen lag and hang) so i went to ur service centre and they updated my device's software and assured me tht nw my problem is solved..but aftet using it again i suffered same problem...so i again went to service centre and they again kept my device for diagnosis and again updated its software and after keeping it for two days for diagnosis they give me my cell and assured me tht my problem is solved...but again same problem continues..so i again went to service centre and ths time they give me advice tht my device will be replaced By company so i have to give them my device but they are nt giving new device but refurbished device.rht nw im having new device only three month old because u have replaced it on june...im nt getting ur logic of giving new device and taking old frm u... Im totally dis satisfied from ur service n product quality...im using Sony products frm last 14 years..but this time im to much troubled by ur service n product quality...i want new device xperia z1 instead of furbished one..kindly provide me new one instead of old...n same kind of problem im still experiencing in my smart watch 2... Sir, i am not satisfied with any of the complaint made from my side so in this condition i am forced to take some actions which will never be helpful for both o[censored]s, i am truly and fully frustrated of being joked by your company please take some action against it or by your behalf it will be my responsibility to take some legal actions Abhishek Dhuriya Indore(m.p.) Contact no:[protected] [protected]