Sony India — Complaint Serial No 3367805 dated 29.4.2015 Job 009100306015042900779 jobJ51063420

Address:

New Delhi, Delhi

I purchased Sony Bravia 32'' Model KLV-32EX330IN5 in June-2015. In April it started blinking and switching off. I lodged a complaint with ur service centre. Mu TV was taken to service centre on 29.4.2015. No reply was given When I enquired I was told that its screen is to be changed and that will cost Rs11000/-. When I argued that even two years are not complete. I was asked to send scanned copy of invoice and warranty. It was sent on 3rd May. Again no response was given. After one week I was informed that a new part is to be imported that will take one week. Then again no response. a couple of days back I enquired only to be informed that set is not being manufactured now and matter is to taken with company for sending alternate part. With great consternation and disgust I may say that ur service pathetic. Will someone in ur company look after it and attend to it immediately. I have vowed not to purchase any Sony product in my life now onwards given the experience I had with ur company. Can give me a final answer whether it can be repaired or else through it in the junk and inform me.