[Resolved]  Sony India — Complaint(s) about Sony Mobile Service Center

Address:

Jalandhar, Punjab

Sir/Madam Really disappointed by the service center of Sony Mobile Service Center(Sony Ericsson's, Mahavir Marg, Islam Ganj, Jalandhar, Punjab) about my mobile repair of Xperia E1.My mobile Power button key was not functioning properly and I then submitted my phone to service center on 17 Jan 2015 and then long chain till 9 Feb when I submitted my phone to them and then When I picked it back I was surprised that it was having the same problem.The problem was with Power button key which worked improperly like when i left my phone after being locked for more than 20-30 seconds it just go switch off which was still lasting after long servicing of my phone by them which is completely due to lack of engineers that treated my phone to repair it. In the mean time b\w 27 jan and 9 feb it was giving same problems as explained above and I had talked with Sony customer care many time and they had tried the best to waste my time instead of giving me a proper solution and requested to visit service center and they are making fool o[censored]s by explaining to us that why you are using 32gb memory card of other brand and why you had installed apus laucher in your phone can anyone tell why is so wrong and then I explained that it was giving problem since from 1st day. When I picked up my phone after 1st repair then I had checked over there and in front of them my phone was giving the same problem and last time when I picked up my phone then due to certain reasons I was not having battery and sim card so when I tested the phone at my home then as same it was giving same problem and when I talked with customer care number then they excused me that why not I had checked the phone over there which is really disappointing which represents that they are having lack of manner how to talk with there customer since the duty of service center is to repair the phone and then give back to me in proper condition not in that which was before. This is my first and last e-mail to u hoping that now u will must take necessary action. Since I'm not able to upload pdf file so I had attached the google link where you can see sms history sent all by Sony service center. (https://docs.google.com/document/d/1p83aBENxQOHLC0LccykUg4xcfDiOZq_Lk9NACIuXBlo/edit?usp=sharing)