Sony India — Defect in my sony bravia led w 32 kdl 670a

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Jaipur, Rajasthan, 302018

I purchased this full HD LED smart tv in Oct.2013, but when I try to view any movie from my pen drive, tv gets hanged and do not support and play the movie, whereas at the time of purchase I was assured that this model supports all formats of videos / movies. Even the manual provided with my tv also enlist almost all formats of videos. I made several complaints to customer care but my problem could not be resolved. The customer care officials are now saying that this model supports only few particular formats of videos only. But in spite of all efforts I am unable to enjoy videos through my pen drive on my tv, which is giving me the feeling of being cheated after investing a good price on such a reputed brand.