Sony India — Defected Mobile

Address:

Bangalore, Karnataka

Hello Sir/Ma'am I bought a new Sony xperia Z3 mobile before four months. I faced an issue with motherboard after 1month. I gave it to the authorized service center which is Numeric Communication in Bangalore. They took 25days and returned the mobile. And now after 4 months it became dead and again I gave it to the same service center. I got the reply from them saying that warranty is void due to liquid intrusion and approximately they are charging Rs.19000 to fix the issue. I cannot able to bare the cost for fixing the mobile since there is no fault from my side. For your information I have already submitted a complaint in Consumer Complaint forum on 28 March 2015 and I got a reply saying that the complaint has been forwarded to Sony India customer service. I should receive a reply from the company representatives within several days. But its been more than 4days I dint receive any mails or calls. I am not getting proper reply for my mails from Sony Service Center. I called to the Sony customer care more than 50 times and lastly on 31/03/2015 regarding the issues and I mentioned that back panel was not fitted properly and manufacturing defect. Before submitting the device to the service center, it was seen and acknowledged by the technician who was there at that time. For confirmation I attached a photo proof also. Check under the customer complaint space in Service job sheet. There was no fault from my side for liquid intrusion in the device. So, I asked Sony to send me the details of the problems and how warranty is void via mail. When I spoke to the customer care last time they told that this issue has been taken to higher authority level since it has defective back panel issue and please wait for 24hrs for reply but I dint receive any mail or call as of now. I kindly request you to look forward the issue seriously and make them to pay back the amount incurred for me to buy the device since it is manufacturing defect in the back panel. Thnks Gowtham