Sony India — defective mobile set

Address:

Ahmedabad, Gujarat

I would like to lodge a complaint against Sony India. I have purchased the mobile of model : sony xperia m dual, a year back. The whole set of mobile with accessories started creating problem. Following are the problems started within a month in sequence: 1. charger chord was not working and hence got replaced. 2. mobile started hanging. 3. mobile lost its sound. 4. mobile was not getting automatically update. All these happened in a month and my purchase being in warranty period was considered. At the very same time I had asked them to check it thoroughly. They assured me that nothing will happen.I went again to show that some of the applications are not working properly. They assured me that the problems will get sorted on next update. Now my mobile has generated a new problem which is, its not working anymore. You cannot unlock, switch off, receive calls, make calls, etc. Now my date of warranty has expired, and I have to bear the expenses that could have been recovered in the warranty period. I would like you to please consider my grievances as I am assuming that since I had purchased this mobile online so I must have been allotted a defective mobile set and accessories. The details of my mobile set and accessories are as follows: Mobile set: Sony Xperia M Dual(Black) IMEI / Serial No.: [protected], [protected] Date of Purchase:[protected] Warranty Period: 1 year Duration of Complaint: September- 15th October 2014 Ticket ID of First Complaint- [protected]