I am writing this email to you with an anticipation that I receive a permanant resolution for my defective Bravia TV which i purchased from amazon. It is very unfortunate that we have purchased Sony Bravia ( my favourite till i purchase) from Amazon on a festive offer at paying 60K (claimed to be an offer) in the month of October 2022.
However since the day we purchased please refer to the complaints i made to your customer center and recently your team replaced mother board of the product. Again to our surprise same problem we faced (seems to be more serious issue this time, the TV is not at all switching on).
We trusted the technicians so badly that whatever they said we acted immediately- they said it's due to power fluctuation and we believed and purchased a stabilizer from them only worth 3K (approx) where as the actual price was 2k. We had to pay 3K (approx) considering the urgency and did not want to land in any other technical issues later on.
After everything we followed their foot steps, even we humbly requested your technicians to replace as the product once defective it will remain, but they did not listen...so we are here today.
We are a small family and with hard earned money we purchased this TV, we are expecting you to resolve the problem forever (we don't want any repairs and we don't have time for it as we have spend enough time talking to you guys). We deserve a best product as we spend decent amount. Looking forward for you positive response otherwise i may have to depend on some authorities help. Was this information helpful? | 
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