Sony India — Delay in repair

Address:

Ernakulam, Kerala

Hi I'm Varun from Kochi. I had a probkem with my sony z3 mobile phone whoae screen got damaged. I submitted the phone on sony authorised service centre at Sony - madonna electronics, edappally kochi on june 15. As per their update the total amount was Rs 12k and the same had to give on the same day itself in order ti proceed, so I paid the full amount.The job no is W[protected]. They inform that it will take 1 week so I agreed. I called the customer care on 22nd june and get to know that parts are awaiting it will take 1 more week. I informed them that I need travel next week so kindly speed up the process they assuref that it will not take more time. Again after 1 week I called the centre but the status was same. Today alsi I called them but they are not giving any proper response. Now I had to leave the town this sunday. Its really pathetic that even after collecting the whole amount from us they are not even giving the minimum consideration. They should show the responsibility what we expect from a reputed firm like sony. Its too disappointing and frustrating the way we are getting treated and no solution also