[Resolved]  Sony India — Delay in repair/ replacement of LED TV

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had sent the email as below, on 26/6/2014. "Me To [protected]@ap.sony.com Jun 26 Dear Sir, I have given my Sony TV for repairs (Model: KLV-40EX430) for repairs at the Sony Service Center at Sector 2, NOIDA on 14/6/2014. I am informed that the part required is no longer made by the company and hence I am likely to be offered a replacement. The final decision from the company is still awaited. I am enclosing the Job Sheet and the Invoice of the TV. This is also to inform you that I have a Extended Warranty for the TV (Extended Warranty Card No 40001413 dated 14/10/2012). It is requested that prompt action is taken on this case. The World Cup is half way over, with no TV at home! Regards, Brig AP Singh [protected]" There has been no reply/response to the above email. However, the Service Center informed me that approval had come from the company which will provide a free replacement as certain parts were not available and my TV was under warranty. I signed the requisite form and submitted to the Service Center on 30/6/2014. Till date I have not received the replacement, and over a month has now passed since the TV was sent for repairs! On calling the Service Center, I keep getting informed that the item has to come from the company and not yet arrived. It is not understood that is a replacement is to be given, why this cannot be done through a local Sony dealer, instead of waiting for such a long period! Please arrange to provide the replacement TV on priority! The matter is already over delayed. Regards,