Sony India — Delay in replacement and inferior earphones being offered for premium ones

Address:

New Delhi, Delhi

I submitted my MH755 earphones at Service Point, Distt Centre, Janakpuri, New Delhi, on 31st January. I received a call from them on 25 February when they told me that they can't provide same model as replacement and offered some inferior model (HPM 64) which is a completely different product. I asked for some time to respond and in the evening I called him back and told him that I didn't want these earphones. Now after waiting a long time for their call I called them today (14 March) and they said I approved HPM 64 and its ready. I have tried contacting their customer care number[protected] but some Guy names Laxmi Kant told me that this is an outsourced call centre in Rajasthan where people don't have any power and nothing can be done. I also dropped an e-mail on question.in but I didn't get any response.