[Resolved]  Sony India — Engineer's Attitude towards Customer???

Address:

Mumbai City, Maharashtra

Hi, Had registered a complaint on 20th August 2014, Request ID 20539773. The engineer was supposed to visit today. I had called[protected], as I had received the sms to contact this no for the same. The confirmation was provided to me around 1:30 pm today that the engineer would visit by 4:30 pm at the Inorbit address which i had provided to your team. I requested you team if the servicing can be done at my bandra address since I was there today, they replied saying that again a complaint will be logged for the same. Since I wanted the Laptop to repair today itself, I travelled all the way from my bandra address to my malad address to ensure the same. When the engineer did not visit on the scheduled time, called up the above phone no to see where it was stuck. There was no response, the phone lines were continuously ringing. I again called up your call centre [protected] and stated the whole matter at around 5:30 pm. The gentleman told me he will get back to me in half hour as[protected] was not responding to him too. I just got a call from the engineer [protected], at 7:00 pm..??? and he was saying that he will not be able to come today and will come tomorrow. When I told him that my office is closed tomorrow and asked him why he has not given this information earlier, he started screaming on me telling me that he had many times called me and I had not received his phone..he was extremely arrogant and rude. He was not ready to listen and was just being horrible to me over the phone. It was then I finally had to raise my voice to make him listen and ask him which number he had contacted, and it was some land line number..??? When I had just provided my Mobile number for any contact then why is the team contacting some random landline number??? Who has given the right to your engineer to shout at customers??? If this is not resolved with an APOLOGY by tomorrow, I will file a complaint at the Consumer Forum !!! Very Unhappy & Dissatisfied Customer Sujata N Jain [protected]