[Resolved]  Sony India — Escalation - Poor service and failing commitment - Ticket ID : [protected]

Address:

New Delhi, Delhi

I have purchased this Sony Xperia z1 Compact for your high-quality, affordable products, based on the recommendations by one of my friends. Unfortunately I met with an accident on 12th Oct, 2014 and my phone screen got damaged. I met with accident around 9:00 PM and as it was Sunday, I visited the Sony service center(Nehru Place, New Delhi) on Monday 13 Oct 2014 at 6:20 PM. The store was closed and finally I lodged complaint on Tuesday 14 Oct 2014 in Lajpat Nagar Delhi with Ticket ID : [protected] on the name of Kamlesh Tiwari. My 6 month accidental warranty expired on 12 Oct 2014 and I explained the situation to your representative present there to consider this repair under accidental warranty. However I am sorry to state that they have not accepted this under accidental warranty and registered this as normal/charged service request. I informed the same through mail to the Sony customer care but no action was taken till date and i am very much disappointed with the service of Sony India. Today on 01 Dec 2014 (approx 46 days later), I am writing this complaint to you as I have not received my phone yet. I have visited personally your service center and also had various follow ups on call. Every time I go there I see some problem in repaired hand set. The thing I am getting is only future dates, nothing else. I sincerely request you to please look into the following matter. 1) My handset should be replaced with new handset as a compensation as I am not sure that this handset will work after service. 2) My accidental warranty should be considered. Thanks, Varun Puri