Sony India — Factory default issue with sony mobile handset

Address:	Mumbai City, Maharashtra, 400614
Website:	Sony

1. 07-Oct’15 : Handset Purchased 2. 10-Oct’15 : complain of extra heating & Reset to factory mode lodged online: Was told that this is not serious problem and may be software upgrade issue. 3. 15-Oct’1t : Recurring problem of Auto Reset to factory mode. Handset Submitted to Vashi Service. They re-installed the Software and said nothing wrong with the mobile. 4. 31-Oct’15 : Recurring problem of Auto Reset to factory mode .Handset submitted for repair Work Order No. - W[protected]. Some parts changed after keeping the handset for @10 days. 5. 19-Dec’15 : Recurring problem of Auto Reset to factory mode. This time service center advised that there no issue with the hardware and the issues is due to usage of SD Card (Class 8). a) After that used mobile without SD card. b) Used without any new additional downloaded app c) Again the problem surfaced. 6. 02-Jan’16 : Recurring problem of Auto Reset to factory mode: Service Job No. W[protected]. As per latest information, you are again replacing parts. My question to Sony: 1. All the solutions provided earlier for “Recurring problem of Auto Reset to factory mode” were given blindly and parts replaced were without any logic. If had identified the issue and replaced the parts accordingly then why the same issue is re surfacing again and again? 2. Again you are trying to replace parts that clearly states that earlier parts replaced were without any logic. 3. Are your doing some R& D with my mobile? Please do it, I would be glad, sent it to your R&D center but for God sake give me a new hand set. 4. From the trail of incidences can’t you figure out that the handset is a faulty one ( Factory default piece)