[Resolved]  Sony India — False information & trying to loot money

Address:

Kutch, Gujarat

Dear Sir/Madam I stay in Gujarat, Mundra Area.I had purchased Sony Xperia s(LT26i) during August 2012.Three months back my set's speaker system got defected and I could not hear sound from speaker but it was ok through ear phone.I had approached the nearest authorised sony service centre in Gandhidham (Avani Electronics) for this problem.After keeping the mobile with them for almost a month along with continuous follow up from me for the status of my set, I finally got a reply that it would cost me Rs 7000 so as to replace a card inside.Smelling something fishy I had asked not to repair it & in turn they had threatened me to collect the set within a day or two else they will send the set to Ahmedabad & I will have to collect from there. Thereafter collecting my set immediately from the service centre, 3 weeks back I had again submitted the set to the authorised sony service centre in Ahmedabad, Sunrise Services near Amraiwadi.Within a week I got my set repaired replacing a faulty audio jack with new one which had cost me only Rs 450. The amount of mental torture that I had to bear from Gandhidham service centre for no proper reply & inturn threatning me to take back set immediately is un-expressable as the place where I stay is about 70 Km far from Gandhidham.I urge Sony India to take proper action against such service centres and stop misguiding people in this way. Due to such act, it in turn affects customers interest in buying products of Sony brand for no proper service centres. Anyways I don't have any photo proof for same but still I have the Work order no which is W[protected] from where you can retrieve all details for the same. Hope to get a positive response. Vini Alex [protected]