Sony India — Faulty handset

Address:

Thane, Maharashtra

Dear Sir, I have realised some vendors of Sony are not interested in maintaining the brand "Sony" which has taken years to build. My SONY handset bearing [protected] has been given for service against the Work-order W[protected] submitted on 13th February and there is still no clarity till date. Even their mail never mentions any deadline by when i can recieve the handset (its just a diplomatic line but no deadline, so im sure they are not adhering to any deadline). Dealing with Sony was a displeasure as the product was faulty(45 days) and no replacement, but even more pathetic was the service rendered by CCOM Telecommunications, Thane. Its not that every second day a consumer can afford to invest huge sums in purchasing high end phones like this but i can see my hard earned money gone to drain. Please let me know if you can help me expose this nexus between some retailers, Branded Organisations and their dubious Service centre. Regards Saurabh Kesharwani