| Address: | Mumbai City, Maharashtra |
Service Request: 1-[protected] .job no. is W[protected]
I would like to update you on the latest on the issue. On 7th april, The handset has faulty video devise.
I went to service centre at Irla and my set was upgraded with software but the fault with the video was same. The Technician e informed that this particular model has problem and he will forward this complain to higher level and get back to me by today. Have not received any call so far. Early today I called customer care and spoke to Mr Pratham. I was surprised to listen to his views. He told me to visit service centre again to which I refused as I have visited there three times and I am into service and cannot afford to miss office so much
He told that the model has such specifications and cannot do anything. Not only this he asked me that I should have checked this at the time of purchase and sony will come with some software in future and then the fault can be rectified.After that i have been following up with two different senior executives for last fourteen days. no response till date. i am very very upset with this all and left with no option but to make it reach to press and consumer forum. if sony thinks the matter will get subsided with time then its wrong connotion. i am a consumer and fight till i get the right.
I am honestly shocked to hear such remarks from sony brand. Why is this model at sales counter if it has a problem? The sales guy was more than persistent for me to buy this particular model. Now each one is shifting the blame to each other.
Its been one month and high time to manage my patience.I was confident that sony will take special care to avoid such situation. I am left with very little choice I believe and need to address and speak to higher authorities or make my voice reach media and consumer forum. Was this information helpful? | 
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