Sony India — Faulty handset not being replaced

Address:

Kanpur, Uttar Pradesh

I bought a SONY xperia M2 dual on 17 aug 2014. It worked for a month although it was terribly slow but I managed somehow. Then it started crashing down frequently. Since I live in a small town due to my job and am new here i couldnt locate a service centre. after few months i went home and asked my sister to submit it in the service centre where they said it happed due water pentrated inside(which absolutely rubbish as it never happened) and said this issue isn't covered in warranty and service will be chargeable. I then marked an email to Mr Kenichiro Hibi, MD Sony India Pvt Ltd and to Sonycare also. after few days I got a call from their corporate office and after a long discussion he finally agreed that this problem has nothing to do with water and that the motherboard has been faulty. I asked the Gentleman to either get the phone replaced or arrange for a refund. He convinced me that he will do the best possible. After few days i was informed that the handset is ready to be collected. Since i was away my sister picked the phone from there and they said that phone couldnt be replaced but motherboard has been changed. However they didnt gave any recipt or letter stating the same. It worked for few days and then again it started crashing and this time it was disasterous. The phone was getting restarted on its own again and again again. So i i was out of a handset again for a week. I then had to buy a new phone worth 10000 again to get in touch with my family and friends. After a month or so i again went home and submitted the phone to the same centre and guess what they said" Its due to WATERMARK" unbeleivable. I think that all they know about a handset. However i just took the recipt and came back. Then I marked an email stating all the issues again to the same people. They simplu bluntly replied that they will not replace or Refund. The phone cost 21000/- which went in vein as i could never use the phone. I had to spent 10000 more on a new phone as Xperia M2 never worked and they say they will not Replace or Refund. I had to face a lot of inconvenience due to their faulty production and they say they will not Replace or Refund. As a consumer i feel cheated and robbed.I have lost 21000 on that phone. they are lucky that this issue came up in INDIA because consumer law is not that strong here. Had it been any other country they would surey have been sued.