[Resolved]  Sony India — Faulty Mobile set sold to me

Address:

East Singhbhum, Jharkhand

I had bought a mobile set (Sony Xperia C, model:C2305, white colour, IMEI:[protected] from M/s Regal Electronics, Bistupur Jamshedpur on 17th April 2014. Within a few days the mobile was getting hanged frequently. I had visited the shop and the Sony service center at 157, Baradwari, Sakchi Jamshedpur, but till date they have not resolved the problem. In the service center they only update the software of the mobile set. Moreover the behaviour of the staff at the service center and shop is very rude ( The shop staff Mr. Ranjan Das, whose mobile no. is [protected] behaves very badly when dealing with customer complaint) . Also the last time when I received my mobile from the Sakchi Service centre after software update, the power key was damaged and I am unable to flash the screen unless I give the phone for charging or I receive a call. I demand that my mobile set be changed immediately. I will also suggest everyone never to buy a Sony Smartfone with the bad experience I am receiving with their staff in Jamshedpur.