[Resolved]  Sony India — Faulty smartphone and unresponsive attitude

Address:

Gurgaon, Haryana

Purchased a new Sony Z1 Compact for Rs 29000 from Sony Center in CP and found that it had major faults: both cameras faulty, sound system faulty, software corrupt which corrupted my personal data as well. Visited their service center twice and they took the handset on 2nd visit stating that it will be replaced since this handset can't be repaired - even at a later stage! I feel cheated because this was never told to us during purchase and then this product has major issues. what am i supposed to do if there's a problem in the handset post warranty? Purchase a new handset? I have written to Sony India twice on their id: Sonyindia.[protected]@ap.sony.com and they simply say that they will look into it without any resolution - note that the phone is with them since the last 8 days. I need a refund of my money and have asked them to correct my data (and sd card) which got corrupted due to their software issue. I am quite dissatisfied with Sony's faulty product and unresponsive attitude towards their customer - seems that they care a damn about their customers once the product is sold. Please help me take up the matter as this should (to an extent) ensure that Sony India will attend to other customers' concerns (hopefully). I can be reached on astrid.[protected]@gmail.com.