Sony India — Faulty Sony Bravia TV Panel

Address:

Bangalore, Karnataka

I bought a Sony TV (Model # KDL-46HX925) in May 2012 from a Sony authorized dealer in Bangalore, India. Within 10 days of buying, the panel just went blank. The serviceman said it was some problem with the motherboard and replaced the entire panel, since it was within warranty period. However, the panel again started malfunctioning from Tuesday, 23rd June, 2015. Some horizontal lines started popping up on top of the panel. The serviceman said there's no way they can repair it and I have to change the entire panel, which will cost around INR 41000. I am amazed and horrified at the pathetic quality of Sony products and deeply disappointed with Sony. I would request the management to look into this and give me a resolution. I spent almost 1.5 Lakhs to buy the TV barely 3 years back, it will be difficult for me to spend 41000 now for the panel. Can the management please look into this and give me a resolution as soon as possible? Thanks!