Sony India — Feeling harassed and handicapped

Address:

New Delhi, Delhi

Dear Sir/Madam,
Please note that i had given my Sony Xperia ST27i phone on 5th July, Job No.W[protected], to your authorised service centre, Service Point at District Centre, Janakpuri, Delhi-58. I was told that the phone could not be repaired and shall have be to replaced at a cost of Rs.6247/- and shall take 7 days for the same. i agreed and paid Rs.500/ as advance for the same.Please note that till now i have not received the cell and every time i call up i am given next weeks date. Noe the new date is next week Wednesday 30th July. Please note that i am really fed up with this Sony Mobile and the service levels.This would be me 5th or 6th visit for repair work.Please note that when i had bought this phone on 8-8-2012...it had problems as its cell lock sensor was not working and every time you keep the phone on your ear the call used to get disconnected. Some how the phone was replaced by the vendor from where i had bought since i buy other phones also from them but the problem persisted with the new phone as well and i had to live with that problem after going to the service centre and they formatting and doing some job but could not cure the problem. Today again i have an issue and i am feeling harassed and handicapped in spite of spending 19, 500 on the phone and again spending another 6247/- . request if some one can call me and address my concerns at the earliest without further delay. regds, Puneet