[Resolved]  Sony India — forcing to pay extra and receiving incompletely repaired handset

Address:

New Delhi, Delhi

I had purchased a xperia z1 compact in march 2014. It had six months damage warranty, however it fell and broke on 7 the month. Like an honest customer I decided to get it repaired by sony under warranty and pay for the damages. I submitted it in Delhi to Accel Front line ltd. Nehru place new Delhi after getting a number from Sony customer care. However I was lead to an unpleasant experience as I submitted on 4 the October expecting it to be ready in one week with no. W[protected]. But the set was sent to chennai RUN SERVICE INFOCARE. There was no communication between these places and how and what amount should I submit. I had to go to the service centre thrice and meet the manager and finally they told me to on 30 the Oct to pay rs 7888 by rtgs. Which I did on 30th October. It was almost one month and I expected to get my mobile soon. On 4 th November SMS came to pick up the phone. When I went and took the phone its back was open and handed it back, manager said that this need to be escalated and took the phone back. I called up [protected] and spoke to senior person on 17 th Nov and they said the service centre should have generated a new work order. After one hour of calling SMS came of new work order W[protected] However nothing happened even despite contacting the service center many times telephonically. Finally SMS came to receive the phone and I went there yesterday and the phone still had open back panel, dirty on all boundaries, looks old. So it was again sent back for repair! Tell me what to do? I kept the phone in covers and it looked brand new except for the broken screen, now it is open not water proof, dirty all over. Why has Sony service centre destroyed my phone? They also told me it is swapped but I could recognize a familiar mark so it was a lie and then the representative agreed. If they can't repair it then they should pt it rather than keeping it for 2 months. Please