Sony India — Fraudulent led panel sold

Address:	Kolkata, West Bengal
Website:	sony.co.in

Hi Team,

I had bought a Sony Bravia 43 inch android TV (43W800C) on the 30th October, 2015 after a lot of soul searching. I invested in Sony believing in its brand value and product durability.

It is with great pain I report to you that I have been hoodwinked into buying a faulty LED panel. After only 3.5 months of service, the TV started showing lines on the screen. Having raised a complaint on Sunday (28th February, 2016), a service engineer came and suggested us to get the LED panel replaced (job sheet attached).

Going by the pathetic condition of the LED panel, I have no faith in the replacement panel and its process.

Being an ardent customer of Sony and having bought so many products, this situation has created a bitter taste for Sony. I would request you to provide a completely new TV unit instead of any replacement part.

Product Registration Code : [protected]
Model Name : KDL-43W800C IN5
Serial Number : 8502865
Date of Purchase : 30 October 2015
Dealer Name : Great Eastern Trading Company
Dealer Location : 20, Old Court House Street, Kolkata 700001

Would be eagerly waiting for your reply.

Regards, Biswajit
(M) +91 [protected] / +91 [protected]