Sony India — Functioning of T.V. is very very poor.

Address:

Mumbai City, Maharashtra

To, Chief Managing Director.I purchased LED T.V.Sony Bravia (MODEL No.KDL-40Ex520 Sr.No.2458479) during 1st Quarter of 2012 for the cost of 59, 000/- with warranty of one year. No doubt the condition is always applicable but it does not mean it will be spoiled within two and half year. During August, 2014 T.V.was not functioning and therefore complaint was lodged and mechanic attended and stated that panel is to be replaced to the cost of Rs.28000/-. Since there was no other alternative we agreed for the same and the panel was replaced by Aarvee Info Services (Sony Authorised Centre). But just one week before again the same problem arouse and my son Mr.Mandar Jogalekar has lodged the complaint with same authorised dealer mentioned above and today the mechanic has atttended and examined the T.V. When he stated that now montherboard is damaged and he has taken it for replacement within two days with the cost of 2, 500/-. If the head of Sony is not having a confidence about the manufacturing quality, then why the customers should suffer. I do not agree with the varying statements being made by your authorised dealer and it goes without says that it is absolute bluffing to the customers. I request your authority to replace the entire T.V. without cost now and with warranty, because after every few months it is not possible for me to bear such expenditure. Kindly consider my request otherwise there will be no other alternative to seek a decision from appropriate consumer court immediately. The image of Sony India is absolutely damaged. Please take a note and do the needful. Thanking you, S.V.JOGALEKAR