Sony India — hanged broken mobile

Address:

Pondicherry, Puducherry

dear sir, i bought a sony xperia c phone( SONY-C2305 Xperia C White mobile-[protected]) with blutooth set for rs.17000 ( seventeen thousand) from friends mobile pondicherry on10.02.2015 and returned with saying that the battery is drying very fast even in standby mode and whatsup application was not opening and i have a doubt like that which was a used one. so i returned it on 13.02.2015, the shopowner keeps the mobile till date 25.02.2015 saying that no problem in the mobile and the whatsup appliation will be rectified, but when i went to the shop, since there was no reply to know the status of my mobile on 25.02.2015 they replied that it was broken and cannot be done anyhting. a 3days old new mobile unused returned as not working with worst battery worth of 17, 000 rupees which was gifted by my wife as wedding day gift having all the problem not used till date gives the stress and the stress given by the shop is very big that cannot be tolerated till date, hence i kindly request you to take necessary speedy action regarding this for justice. the bill invoice no.15580 dated 10/02/2015. this event makes the overall experience with the sony is very bad.