Sony India — Have not received replacement of damaged sony xperia for more than 2 months now

Address:	New Delhi, Delhi
Website:	www.consumercomplaints.in

Hi, I have submitted my sony xperia z ultra ( black) for replacement after it screen got damaged. I was told that i will receive the new unit in around a month. However It has been 2 months now and i have not received it yet. I had received few offers from you around a month to receive sony Z1 or sony xperia zultra in white otherwise. But i had turned down the offer since i was not interested in the same. I had received a call from you on last to last Friday that my unit ( xperia z ultra black ) has arrived and will be available in 2-3 days but i have not received any calls as yet. Hence Please let me know the status now and please provide me the unit ASAP as it has been 2 months already and i demand only in colour black, which is why i have waited for around 2 months now. Following are the details: ticket id :[protected] job no : w[protected] my mobile no : [protected] date of submission of damaged unit at your service centre : 26th July 2015