Sony India — Heating and sound

Address:

New Delhi, Delhi

I am glad to inform you that I purchased a brand New Sony Xperia aqua m4 before 12 days ago on 18th July 2015 mobile outlet. & after 4 days there occurs a problem of over heating & speaker issue & some fault of touch screen (Touch automatically works ) then I have made a complain in your toll free no[protected] but i am not getting any positive response from your technical support team & when i am trying to contact with senior authorities of that they refused to talk to me & didn't support me. then after I go to sony care noida sector 18 (shop no 40-41 2nd floor wave mall sector 18 noida -201301) UP. then care executive intake my phone & said that it will not replace, It only repairs & said to me that it will be okay within 4 days but till now, I am not getting my phone I called lots of time to service center & customer care but not getting any response from any of the person till now they always said to me that it will take more 10 days time to repair. Sir I am really gonna very much fed up with the services of the sony so this is my humble request to you to please see that issue as soon as possible & please help me out to get rid of this problem . I am also giving the details of my phone with the attachment of the bill copy & Bill given by the service center. Sony xperia aqua M4 model no- E2363 IMEI:- [protected] Ticket ID given by service center :- [protected]