Sony India — Heating of M4 aqua ended with display problem

Address:

Ahmedabad, Gujarat

I bought my new M4 aqua on 2nd July 2015, from 4th July I noticed intense heating of phone, shown to shop technical staff, they advised to change cut sim to nano sim.6th July I went there to get my sim changed, they were nt able to remove old sim, said to gt it done by well qualified staff at service center. Went there on 7th July after half an hour of waiting they did multiple attempts bt sim was not getting out. They assured before that they won't damage my mobile. And after half hour they gave me M4 aqua with display damage, scratch etc... Now they are denying to REPLACE it and give me new phone. Talked with shop dealer not getting any damn satisfactory reply from anyone. A gr8 mental torture indeed.