Sony India — hiding their fault,damage by sony and saying its consumers fault, rude behaviour

Address:

New Delhi, Delhi

I have submitted my laptop to Sony service center a31 mohan estate new Delhi on 3rd march 2015 with an issue of fan and touch pad not working properly. Received it back on 11th march around 4:05 pm. It takes around 2 hr for me to reach home. At home i found that there were cracks on the touch screen. These cracks were not noticeable at the service center. As the service center closes at 6 pm and customer care [protected] at 7:30 so i was unable to register the complaint on the same day. also the device was not closed properly (improper fit) which may have caused the cracks. On 12th morning i called and registered the complaint ( complaint id[protected] on [protected] coz the service center mohan state was closed on Thursday. Today i.e.on 13th i went to the mohan state service center they said the device was broken by me and is not covered under warranty so I will have to pay for the damage. That I should have checked the device before taking it. Those people Not listening, rude behaving. > Why would i think that the company would damage the device and create a new problem for me. i checked the device for the problems for which I've submitted it but if the screen problem was not noticeable at that time then whats my fault in that and why should i pay? When I told them the device was not closed by you properly and was not in proper fit they pressed it in fornt of me to reduce the gap and make it look fit. > I have shown them the proof that the damage was done before i left the service center as i had pic of my device but they denied it saying noting can be done and were not ready to see the images also they were very rude and were not ready to listen. > The repair of the damage costs me around Rs.25000. > Every time i open and close the filp of the device the cracks are extending. When Fan was the only issue which needed to get repaired, then why they changed key board, upper usmbly and touch pad which have nothing to do with the Faulty area. I suspect they have changed all thoses extra parts to hide their fault. > i'm giving you the photos of the laptop taken at the service center(3:43 pm), screenshot showing properties of pic showing time of photo click taken at service center, pic taken at home with extended cracks, jobcard when I first log my compaint only for fan, & Delvry card when they replaced extra parts. I request you to give me repare of the device free of cost. How would a customer trust sony with this kind of behaviour. Those people are not listening, You the high authority over them Please take any action and Provide the solution as soon as possible.