Sony India — improve services

Address:

466445

Dear Sir / Madam

Ref : a) Service Request ID[protected]
b) Model No : KLV-40BX420

With reference to the above, it is very unfortunate to learn that SONY TV, Electronics giant is not rendering good services to the Customers.

My Sony LCD has developed a crack on screen which lead to failure of Video display. Technician visited and collected the required info. I was informed that the availability of Panel (for replacement) as spare will be checked and in case of non-availability of spare, the Customer will be provided a discount of @25% by Sony Electronics on Purchase of new Sony TV.

After few days, in return i was informed that neither the Spare exists and Sony Electronics has stopped providing discount which isn't a quality response expected.

Hence, i request SONY ELECTRONICS to understand / consider my case and persuade for discount as the Customer indents to purchase a new Sony TV and also keep the faith to remain unaltered on Sony brand.

Regards

V.GOPI
[protected] /[protected]