Sony India — Inadequate service

Address:

Kolkata, West Bengal

Dear Sir/Madam, I am writing to inform you to inform about the poor customer service provided by the Sony India Company. I bought a PlayStation 3 Super Slim on 9th October 2013.The console cost me 23000/- . The console was brought from a Sony Center located at 42 Gariahat Road, Kolkata - 70029. It had 1 year warranty. But after moderately using it for 20 months one day it suddenly stops working. I called the service center regarding the repair of my ps3 but I was informed that PlayStation 3s are not repaired in India. As an alternate solution they will only give me a discount if I want to buy a new ps3. After further asking I came to know that this discount is rather measly and I would have to spend perhaps more than 18000/- (maybe more) to buy the same ps3. This situation is very disheartening for me because I paid full price for an original console and avoided other any other black market/ modded ps3 just so I can get the service from Sony. If I had been informed at the time of buying about their policy I would have never bought that. As far as I understand, concealing factual information about the true nature of Service/Repair to a customer at the time of purchase and forcing the customer to "buy" a "replacement" at a discounted price is deceptive and shameful. I sincerely hope that I have been able to describe you my problem and request you to come up with a viable solution at the earliest.