| Address: | Chennai, Tamil Nadu |
I purchased a mobile M4 Aqua for Rs25000. On 29th June 2015, to my shock my mobile phone automatically shut down while charging. I immediately approached their service dealer namely Repair and Return Technology (India) Pvt. Ltd located at Doshi Garden Shopping Mall, D9, 1st Floor, #174, Arcot Road, Vadapalani-600026, Tamil Nadu and requested them to take the issue with Sony company for replacement. However after examining my mobile they asked to me to surrender the mobile and gave me a job ticket no: W[protected] and asked me to come in the same evening to collect my mobile after service. I was made to wait for 4 hours there to get this response. In the evening I called them over their telephone no[protected] regarding the status of my mobile, they dodged and asked to me collect the same on the next day . Again When I contacted them they asked me to call back in the evening. I again called them in the evening. They again dodged and asked me to collect on the next day. Now 18 days gone, I am in 17th of July 2015.
Instead of replacing my mobile they are dodging the issue for one reason or the other or at least they must refund the price with damages. The customers are taken for a ride. I have spent huge sum of money to buy this mobile and now they left me grieving. Was this information helpful? | 
