Sony India — Issues on Sony Xperia L

Address:

Bangalore, Karnataka

I bought Xperia L phone on Jan, 2014 in Flipkart online shopping. From the day one I am facing lot off issues with the phone and have been fighting against it to get it resolved till date. Below are the issues:- 1) When the call is active, timer just hangs at 00:00 and never show the actual call duration. 2) Once the call gets ended the Home screen hangs and to get it resumed we have to lock the phone and unlock it. 3) Some times when the call rings it gives a scratching sound and we don’t have any option for it to stop either by answering the call or rejecting. 4) When the phone is idle for more than 1hr with Mobile data turned off and when we need it to be turned on later it will not ON, we have to restart it to get it worked. This is a big pain. 5) When the songs are running and the phones is locked, we try to change the song at lock screen. It just gets flickered and never stops. We have to unlock the phone and get it changed. 6) Phone restarted sometimes while working on Google chrome. The all issues reported have been never fixed even though giving the phone to SONY AUTHORIZED SERVICE CENTER for 3-4 times. • 1st time they just formatted and downgraded the OS from 4.2.2 to 4.1.2. after few days I updated it using “Update Center” App in mobile. Just after updating it, all the issues stated above started. • 2nd time when I gave they just reinstalled OS with same version i.e. 4.2.2. I configured my phone, installed all the apps and started using. Within a day again all the issues stated above started. • 3rd time when I gave it, they kept my mobile for 1 week saying that Touch screen is causing the problem and need to replace it. Moreover without giving me a Standby Handset. I received my handset after a week, with the number for problems increased. Now the screen contrast has been changed and Within a day again all the issues stated above started. Job NO: W[protected]; Date: 16 Aug 2014. • 4th time now I have handed over and still it is with server center. They are saying that, they are going to replace the motherboard and it takes >1week time and they will not give the Standby set in this period. Job NO: W[protected]; Date: 30 Aug 2014. I am really frustrated with the Service they are offering. From date of purchase, I am having issues with this phone and I was not getting proper feedbacks, support and care which I can’t able to tolerate. So, I request you take Necessary action in solving this issue as quickly as possible or replace my handset in case the issue cannot be fixed. Never thought such a shredded service from SONY. Hopeless service Till now my issue is not resolved. My Mobile is still with the below mentioned service center and no proper update/resolution to my stated issues. Else they are increasing the number of issues. SONY AUTHORIZED SERVICE CENTER which is handling my issue is:- NUMERIC COMMUNICATION SERVICES 25/1, Srikanta Mahal, 1st Cross Sampige Road, Malleshwaram- Karnataka-Bangalore- 560003 Ph:[protected]