Sony India — Kdl-40ex520-sony - lcdtv-not working since 25th april - request to replace with a new one-regarding

Address:	Tiruchirappalli, Tamil Nadu, 620014
Website:	www.consumercomplaints.in/new_complaint

Sir,
We have purchased a sony tv model no kdl-40ex520 in5 and serial no 2424992, from sony center, b-12, 11th cross main road, thillai nagar, tiruchy 620018. On 23 april 2011.Our tv is not working since 25th of this april 2016. We made a complaint to max electronic sony authorized service center vijay towers, collector office road, tiruchy and they visited our house the same day and inspected the tv and informed as the screen is lost and should be replaced with a new one and got rs 1000 as advance for the new screen . On today, they informed as since the new screen for the above model is not available and already purchase date just crossed just 5 years (23th april 2011), replacement with new tv not possible and advised to get a new model with 20% rebate. This is highly unfair to get a new one for huge money, since we have already spent rs 65000 on april 2011 and benifit is not being enjoyed by us for the huge money spent on your tv. We spent huge money because of your brand name and the just crossed only 30 days above 5 yeras. We are regulqy customer of sony product. We have a complaint with service centre last yera and at that time they infored as that tv was in good condition and now they are advising as to get new one with full payment or with meager discount that is not accetable to as since only 30 days ago it crossed 5 years. So requested to consider our request to replace wth the new screen or if not supply a new one as with payment for the cost of screen as advised by the service center.
Santhiya
[protected]@yahoo.com