Sony India — Laptop Screen problem, Support centers are not providing adequate information

Address:

Hyderabad, Andhra Pradesh

Hi All, I am srinivasarao nirujogi, I bought Sony laptop in the month of December 2012 and took 3 years of extended warranty. Currently my laptop is under warranty. Recently I cam across a problem, on my laptop screen, i could see horizontal & Vertical Lines and those links are keep on extending. I carried my laptop to Sony service center, they told me that i have to go for replacement of screen and its chargeable. My question is, why i need to pay even my laptop under warranty . i was told that everything will cover under warranty except physical damage. I never did anything wantedly and not sure what caused for those lines, and they did not do perform proper diagnostics. Below are the laptop Details : Model : Sony Product SVE15127 /B ( Model -SVE151A11W) Serial Number : 7002171. I am having good faith and trust on sony department. Request to please help me in replacing the problematic parts. Request to please let me know if you need any proof of copy, i am happy to share. My details : srinivas.[protected]@gmail.com Thanks, Srini..