Sony India — LCD display panel stopped working in just 3 years

Address:

Lucknow, Uttar Pradesh, 226010

Hello We bought a sony lcd from jumbo store lucknow on[protected]. One fine day there was some problem with the appearance / display - it was pink, green, yellow which gets ok in an hour or so My wife registered a complaint at the local sony service center - at nishatganj lucknow on the number[protected] on dec 04th 2015 and registered a request for a visit by a technician. The lady attending the call said that she will raise a request and a technician would visit within 24 hours. The technician came on dec 06th, 2015. He walked in and just with the view of the lcd said that the front panel is defective and has to be replaced. On asking for the quotation for the replacement panel said that will call back after checking. I received a call today on dec 07, 2015 stating that the panel would cost 18000 approx. My question is that how can a panel have a problem within 3-3.5 years of purchase. On checking with the visiting technician also, he said that he has never seen such an issue in lcd within such a short span. Firstly, i should spend 50000 for its purchase than 18000 again after 3 years on its re[pair... What are the people in quality department of the company doing... This is what a brand like sony is delivering. Attached is the slip for the amt paid to the technician for his visit with the details of the problem and purchase receipt of the lcd. Would request you to please help in the subject matter if possible. We are a nuclear family and both of are working, we hardly get time to watch television thus the usage also is not much. Regards Prateek / kiran [protected] / [protected]