[Resolved]  Sony India — LCD Issue

Address:

New Delhi, Delhi

I my name is Rishi Kumar, I have purchased sony vaio laptop model name - SVF15215SNB with Registration No - [protected] on dated 8th July'14 and just after 15days I have stated facing the issues with laptop. Sometimes i was not able to hear sound and some times my touch screen does not response. And now since one month I am getting vertical lines on my laptops screen which is because hardware issue as screen is faulted. I have registered complaint to sony vaio india through customer care with complaint no[protected], my complaint was assigned to service center ( F 1 Info Solutions & Services Pvt. Ltd - Competent House - Middle Circle; Connaught Place; Delhi - 110001) and after assiging the complaint some one from their end has visited at my place to check the issue where is he found that screen is not working and that has to be replaced. Technician asked me to wait 3to4days. After 6days he visited to me with new LCD laptop screen which and he tried to replace it unfortunately new LCD was found faulted. And two times he visited to me but both the times new LCD was not working as it should be. Unfortunately I did not get any resolution and my complaint is still pending since then they did not responded ti my phone and did not visited to me again with new LCD. For the same issue I have talked to the customer care they assured me that complaint will be resolved in 2 to 3days and now its been one month and complaint is still pending i have to customer care they are not able to resolve the issue. Every time they give assurance that issue will be resolve... but did not happened. So many times I have wrote through mail as well but did not get any resolution yet. It seems no one is interested to help customer. People are very casual they do not take customers issues seriously. I am very frustrated from the services provided by Sony, Now I do not want to use the product as getting so many issues with new laptop. I want to to get my money back. Now i need to your help to get rid of this. Please suggest & help. Regards, Rishi Kumar [protected]