[Resolved] Sony India — LCD PANEL FAULTY & NO CHANGE IMMEDIATELY | |
I HAD PURCHES SONY BRAVIA LCD 32R 422 ON 1st NOV. 2013. SUDDENLY LAST WEDNESDAY 24.SEP 14 LCD IS BLACK, I ASKED DELER ASHOKA ELECTRONIC BAREILLY. BUT THEY ARE NOT INFORMED THE SERVICE CENTER. SO NEXT DAY I HAD LOGGED ONLINE COMPLANTE[protected].THEN SERVICE ENG. CAME ON 27 SEP AT 3 PM AND AFTER CHEKED LCD HE TOLD ME PANEL FAULT. PANEL IS NOT AVAILABLE. PROBLEM SLOVED LONG TIME.
THEN I REQUEST TO COUSTEMER CARE PLEASE CHANGE THE PART IMMIDATILY OR PROVIDE ME ANOTHER LCD FOR THIS PERIOD BECAUSE MY CHILDREN UTILIZED & ENTERMENT THEIR HOLIDAY PERIOD. I HAVE ALSO PROUD TO BECOME THE CONSUMER YOUR PRODUCT.
AFTER FOUR DAYS MY PROBLEM AS IT IS.
SURESH PANDEY
[protected]
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Aug 14, 2020 Complaint marked as Resolved Sony India customer support has been notified about the posted complaint. | |
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Comments
Name: Manoj Agarwal Mob: +91-[protected] Location: Delhi Email:[protected]@gmail.com Don't purchase Sony Bravia LED 32 inch R42, Service engineer, don't have the knowledge about what is the real problem, service is so poor, they commit, they will provide service within two days, but will provide you service when you call 5-7 times per day after 6 days, so bad experience with sony led, Customer executive came and told me, your tv panel is burn, we will replace it, when he was come back after 5 days, again check and told me, your panel is working fine but your motherboard is faulty, engineer don't know, what was the actual problem, after he said i will pull your tv to customer center and will take money 6000 rs+ not exactly, i called many times in customer care executive, they told me, we will replace your panel, which is not faulty and you have to pay for motherboard, because your motherboard don't have in warranty period, when i asked how much motherboard warranty, they told me warranty is only 30 days, of 33k led tv, i was surprised when i listen, after that i finalized i will not take any product from sony, because i have all call records, no one asked your TV is repaired or not and no one even call me. When i checked my TV to local market person, he told me this tv series is bad and mostly tv have this issue, this is manufacturing issue in Sony led and he will rectify within 2000rs within a day, but sony customer care did not resolve the issue in 10 days and asked me to pay 6k-11k and take 8 days more to resolve the issue. Fraud company, i need my money back from sony, which i have given before 14-16 months before, because they does not provide me right service and i have pay amount of visit also, i called 15-24 times within week, every time customer care tell me, executive will call you at evening or morning vice versa, I have so many proof of customer care, one executive told me, from 5 days raining thats why your service is late, this is the behaviour of MNC like sony company i will not suggest any one for this I really waste my money, if you will check so many complaints are on google,
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SURESH PANDEY
BAREILLY U;P
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