[Resolved]  Sony India — LED and home theatre frequently needing repair and replacement of parts.

Address:

Mumbai City, Maharashtra

Model No.KDL-32EX520 IN5 and DAV-DZ310//CE12‏ Actions kala narayan 13:54PM To: sonyindia.[protected]@ap.sony.com [protected]@hotmail.com Respected Sir, It is with deep sadness that I write this letter to you. I had purchased the above two models LED television and Home Theater system from your authorised Sony Center at Ghatkopar (West) on 17.5.2011 vide Invoice No.789/11-12/R. Within a year, the television had problems and the picture board was replaced by your authorised dealer in Chembur - Vega Electronics. Since the same was under warranty, we didn't have to pay for it, but were mentally harassed by the malfunction of the television. Then, there were subsequent issues as regards the volume, and after consistently following up with Vega Electronics, the issue was under control. Now, once again on 4.4.14, there was a distorted picture on the screen, and it started getting worse with only negative images. A person from Vega Electronics came and said that there is some problem with the picture board and has taken it for repairs under chargeable basis quoting almost 2, 300/- estimated. This is not all. the Home Theater system has been giving us trouble time and again, every six months there is a malfunction problem and the same is being repaired by Vega Electronics on chargeable basis regularly. I am very depressed and upset with the products. When I buy a SONY product, u will fully agree that I pay much more. And after paying so much, if this is the product that is given to a customer, I am saddened. I have been a regular user of Sony products for almost 20 years, only because I trust that name. But now, somewhere my trust is being shaken. It could be possible that the products that I purchased in May 2011 were faulty or some export rejected consignment. For it is beyond me to believe that Sony products will give away so easily. My various complaints numbers over a span of less than three years are: complaint no.10538978 dt.2.7.12, 9851953 dt.12.4.12, 10349652 dt.10.6.12, and complaint no.[protected] dt.4.4.14. In between these official complaints lodged, had spoken on a number of occasions to Mr.Santosh, Mr.Sushant, Mr.Manish, Ms.Anshita, Mr.Sunil Singh. As far as home theater goes, complaint nos.13370418, 14789463, 17729012. each time the home theater system had the same malfunction problem and it has taken almost 15-20 days for the same to be rectified. I had to keep on following up the matter with the concerned people and get the SONY product repaired. After going thru the above details, you may allot me a complaint number and your representative will speak to me and tell me that they will get back to me soon. But nothing more. This is not acceptable to me. I don't need your apologies and sympathies. I want something more and I think I am not wrong in asking for more. May I request your goodselves to please find a solution for my grievances. I would like it if the television and the home theater system is replaced with a fresh piece. This is getting a bit too much for me to handle now. I would be happy if a suitable person who heads the grievance department of your organisation takes up this matter and tries to solve it by either calling me or meeting me and settling my grievances. Awaiting your response in a better way this time, Mrs. and Mr.Narayan Lakshmanan ([protected]/[protected]) © 2014 Microsoft Terms Privacy & cookies Developers English (United States)