Sony India — LED TV 32 Inch

Address:	New Delhi, Delhi, 560066
Website:	www.sony.com

On last sunday all of a sudden the power was not receiving to the TV tried to reconnect but the TV was not switching on raised a complaint to tollfree number customer care promised the engineer would visit for inspection in 24 hrs but after several follow up finally engineer visited yesterday evening and shocked us by saying that the mother board is gone and need to be replaced... how can this happen when the product is just 1 yr old and exceeded just 2 months have taken this product through loan and still my loan is running but the same product is not working... we are of the middle class people thinking going for branded products with higher rates even we get the same product in lower cost with different brand we trust sony the best and bought it... whats the use of it... can take this issue further on the consumer court money is all for us to replace new mother board the person is asking 6000 from us yet the loan im paying itself is not over how i am affordable to pay 5000 is this the quality sony maintain please answer and give me the best options understanding my problem.