Sony India — Led tv issue

Address:

Ranchi, Jharkhand, 834001

Dear Sir/Madam, Yesterday I purchased one 28 inches led tv from M/s Kamalia sales ranchi.During purchasing I was a bit confused regarding the size whether to go for 28 or 32 however later on concluded over 28 with an assurance that the same can be exchanged if not satisfied.During installation same evening I informed to the engineers that I am not satisfied with size as various parts on back side are not accessible.However they keep on installing the tv(which is also not as per the standard of SONY).They also confirmed me that exchange is possible even after installing the product and suggested me to contact dealer next day. Today on visiting the dealer I had to face very humiliating situation in front of several other customers.First they said that its not possible to exchange after registration of tv.I confirmed that the same is still not registered in my name as per telecon with Mr Rupesh [protected].Dealer again said me to bring the warranty card.On producing the same they denied my request of exchange as date 18.10.15 was mentioned on card. Please confirm whether I am at fault at any step. On contacting customer care they are suggesting to meet dealer only who is behaving like I am begging to him. Hope u will listen, Avinash, ranchi, [protected]