| Address: | 620013 |
| Website: | Sony.co.in |
I am writing this mail to utter dissatisfaction against your product and customer care
I have purchased tv kdl-42w850a, two years earlier that product not satisfied due to the following problem
A) most of video files (Mp4&avi) not supported through pen drive
B) some video files played 2 to 30 min. Than error shown"playback not available"
C) some video files not supported through dvd player
D) all most video files not supported through screen mirror,
The above problem do not solved after software updated as per customer care advice on 28.5.16
Than call again customer care they told "why to buy this tv" and this video file format problem we cannot attending,
Please clarify
1. Why to released failer model tv?
2. Did you attended the same feedback?
3. If attended, why didn't solved this issue?
4. Do you know all most video files format supported other company tv s even local make also?
5. Do you know the same problem in your most of tv models?
6. Do you understand this is manufacturing problem?
Please solve this issue free of cost or return back to you tv and advice to your customer care execute how to attending customer.
Regards
Balakrishnan
[protected]
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