Sony India — LED TV - Quality Pathetic

Address:	700104
Website:	sony india

I have purchased Sony LED TV model no KDL-32W650A with serial No 4302836 on 22nd Aug 2013. My LED tv panel got defective within two years and Iodged a service complaint in Sony . After following for 6 to 7 days one service guy came he gave no solution and took service charge. When I again lodged the complaint another service incharge came after 8 days and told that this panel needs to get replaced worth of 14000/-. and it will take 15 days to set.Within two days the service incharge called up and said your panel is ready and now it would lcost around Rs15200/- .I need to understand being old customer do changing of panel cost as much as equivalent to new TV. Secondly service quality is so pathetic that they dont response to call and moreover the quality of your tv is such poor and degraded that panel needs to be changed within two years. Even one my friend also complained of this issue of panel getting defective but i didnt paid need to his issue and went to buy sony bravia. It is found all the taiwan made leds which are getting offladed in India comes up with this issues.Please see if some discounting can happen to this panel which after paying huge amount on tv have never expected that i have to pay again such heavy amount on panel . We need regularisation approach on such MNC companies Regard, s Shouvik kr datta [protected] Block 1 flant 3F, Eden tolly Green wood complex; 304 M.G.Road kabardanga More .Kol 104.