Sony India Ltd — Mobile Phone Not returning after service

Address:	New Delhi, Delhi, 110044
Website:	www.support.sonymobile.com/in

Mobile Name :- Sony Xperia ZR Black Model :-ZR BLACK Serial Number :- [protected] Date of Purchase :- 16/08/2014 Tax Invoice NO.- GHZ[protected], Service tax:- AAACW8725FSD001, Tin No.- [protected] Warranty Period :- one year Place of purchase :- WS Retail Services Pvt. Ltd., Warehouse Address: 512-514, PCF Godowns, Opposite Jail Road, Dasna, Ghaziabad, Uttar Pradesh, India- 201010 Concern:-Sir after purchasing of new phone with in warranty i.e from 8 th June 2015 it shows low battery even after charging of 3-4 hours as prescribed by manufacturer, 0n 10th june complaint was launch(with ticket id no. W[protected] given by service centre no.) to nearby sony service centre (NRI Electronics, shop no.04, F.S plaza, near vijaya Bank, jagat farm, graeter Noida), Attendant executive was MR Rajat Tiwari, He check the phone thoroughly, According to him there is software updation issue we will sort out this, plz take back up of your contact and images it may be corrupt during software up gradation, there will be no hard ware failure during this as per him, in his pre inspection observation there was only minor scratch on mobile and funcutionaaly it is ok ( Proof mentined in attached service job sheet), After 2 days phone return to me, when I check the phone in sony service centre its speaker was not working, I raise this issue they reply we will redo the process it may work plz come tommrow, but next day they reply it is not repairable as water sensor is red ( this was not observation during pre inspection of service), after that we will send it to Chennai for repair, but no response, many times I have written mail to service centre ( as per attachment), call to service centre, Ghaziabad service centre ( Mr bhyom Sukhla - [protected]), Area Service manager (Mr Lokesh -[protected]), But now no body pick my phone, No mail reply, customer care excutive[protected] always reply on my call please go to service centre, Service centre reply is your phone will not repair, talk to company, if you want we will give new phone but it cost 80% of MRP, even thery are not ready to return my unreparible phone, and reply is plz talk to company, do what you want, They always reply we will sort out your issue with in 24 hr, Our senior will call you, but no call reply from last one month…. Address:- Sony Mobile Head-Office In India Address: Sony India Pvt. Ltd. Managing Director: Mr. Kenichiro Hibi Location: A-31, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi – 110044, India