Sony India — Manufacturing defect

Address:

121004

I purchased Sony Xperia Z ultra about an year ago. The rubber seal inside the charging port cap, which is supposed to protect the phone from water damage, broke. When I visited the service center, under warranty period, the service center officials told that they could not repair the same as don't have the spare parts and the product's spare parts would not be available as the company has discontinued manufacturing the product. I purchased the handset only and only because it was water proof. I am surprised to see that a Japanese multinational giant couldn't solve the problem. I would never recommend any one to buy Sony handset.