Sony India — Mental torture from authorised customer service provider- krish electronics mumbai malad east.

Address:

Mumbai City, Maharashtra

Date- 19 august 2015 1st- service id # [protected] my phone use to get switched off due to over heating of the handset. even while just browsing on YouTube the set use to get terribly heated. I complained it to the service centre( krish electronics mumbai malad east.) and submitted my handset. I was told I would receive a call in the evening on the same day regarding what is the issue. if its a software problem or a hardware problem. I didn't receive any call from them. next day i called them to check the status at that they infirmed me the set was ready for collection n they have just updated the software. as i received the set i was checking the set in the service centre only the set got switched again due to heating or some internal issue. i showed it to them and they said they would raise a new ticket number for replacement and i, l get a new set within 7 days. and i, l be informed about the same. after that i neither received any call from them nor any SMS was received. date- 27 august 2015. as said above i went on 7th day to check the status of the set since i didn't receive any communication from them. after going there employee said there is no new ticket # raised for replacement. as per their records ticket # [protected] was closed (software updated). than the service centre manager Prakash Mane approached me and said that it was their mistake they forgot to raise the ticket number. and was promised that i would get my new set within 4-5 days. they raised a new ticket # [protected] after that and said that he(manager) will personally look inti the matter and update me on the status. again there was no communication from their side. 5 days later when i called up they said that ticket has been raised but they haven't received some part for which they are waiting. they assured me again they inform me the next day regarding the status it. next day called and informed that the process has delayed n request for another more 4 days and assured me that they'll keep me informed about what's the status. after 2 days i received a call stating that the person they were contacting for the issue is on leave currently so again they asked for another more 7 days. that's how pathetic. i mean they never contact you unless you call them again and again to ask the status. just delaying the whole processes. i was assured that the replacement is done usually in 7 days and see how many days they are taking. that's how pathetic after sales service SONY is providing. really shame on you sony. the people at service centre are totally irresponsible. also the standby set they provided isn't working well. touch doesn't work at times.